Order Processing and Dispatch
Orders normally dispatch within 1-3 days. Dispatch is the point at which an order leaves the handling process and is passed on for delivery. If you have a question about the progress of an order, please use the Contact Us page and include your order details.
We work to keep order information accurate. If an item or shipment cannot proceed as expected, we will review the situation and provide information about available next steps. Please check your order details and delivery information carefully when placing an order.
Estimated Delivery
Estimated delivery is 6-12 days. This is an estimate rather than a guaranteed arrival date. Delivery can be affected by carrier schedules, destination conditions, and circumstances outside normal handling. We will help you look into an order that appears delayed.
If tracking or delivery information is available for your order, use it as a guide to shipment progress. A tracking update may take time to appear after dispatch. For questions about a missing or delayed parcel, contact us through the Contact Us page with your order details and any tracking information you have.
Free Shipping and Import Charges
All products ship free, with no minimum order amount. We cover customs, duties, and related import charges associated with delivery. Customers are not required to pay extra delivery fees for these charges.
If a carrier or another party asks you to pay a delivery, customs, duty, or import charge for an order from this store, contact us through the Contact Us page before making a payment. Provide the request and your order details so we can investigate and assist.
Delivery Details and Assistance
Please provide complete and accurate delivery information at checkout. If you notice a mistake after ordering, contact us promptly through the Contact Us page. Whether an address can be changed depends on how far the order has progressed, and we will explain the available options.
If a parcel appears damaged, incomplete, or delivered to the wrong place, keep the packaging and any relevant delivery information and contact us. We will review the details with you and explain the next steps. For returns after delivery, please see the Refund Policy.